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24hr Support line: 1300 464 005

"Reliability starts with knowledge, we understand networks and you can rely on us"

nTouch Platinum the premium managed network service offered by D²Networks, providing end to end monitoring and management of vendors, network and security devices. Full change control procedures along with detailed network information allow D²Networks to manage your network precisely and effectively, reducing down time and planning difficulties.

• SLA Reporting
  Monthly reports are provided for all faults and tickets opened, along with the nSight monthly SLA reports these provide an excellent assessment of the ongoing reliability of your remote sites.


• Fault Management
  In the event of a failure within the managed network environment, D²Networks take ownership of the problem and deal with telcos, vendors and internal staff to resolve the issue in a timely and effective manner. D²Networks also provide fault reporting to allow you to manage internal and external service levels.

• Change Management
  D²Networks provide change management control for devices under management on behalf of the customer, using our experienced staff, change management systems and processes. This includes changes to equipment, software and data provisioning systems and telco circuits.

• Design Review
  D²Networks design review process provides for periodical review of the network design in the re-evaluation of business requirements and forecasts.
  
  Assessments evaluate the current condition of your network via documentation reviews or onsite analysis. This can help to prevent or fix network issues by evaluating the network, documenting design or implementation issues and offering resolutions.

• Platinum Support Hours
  To assist with tailoring our solutions to the needs of our clients we offer the Platinum Managed Service which includes: Active management 12 hours a day, Monday to Friday, with 24/7 monitoring, notification and reporting.